RS Components( http://www.rs-components.com/index.html ), the trading brand of Electrocomponents plc( http://www.electrocomponents.com ) (LSE:ECM), the world's leading high service distributor of electronics and maintenance products, was awarded the 'Top Electronic Components User Satisfaction Award' in HC360.com's 'Top 10 Awards' in China. This award is a mark of recognition of RS Components' presence and market performance in China by customers, media and industry experts.
As one of the most influential awards in the electronic components industry, the nomination process of the Top 10 Awards started in April, and received over a thousand applicants from various brands.
After a stringent selection process which involved shortlisting of nominees, online voting, reviews by experts and buyers, as well as a final assessment by the judging panel, RS Components won the 'Top Electronic Components User Satisfaction Award' for its premium and differentiated professional services.
Since its entry into the China market, RS Components has been committed to providing consumers with a 'one-stop shop' service. As the largest distributor of electronics and maintenance products in the Asia-Pacific region, RS Components boasts a powerful sales network, strong relationships with over 2,500 suppliers, a variety of electronics and maintenance products, same-day dispatch and fast delivery, and attentive after-sales service. In the past year, RS Components has expanded its supplier network by establishing partnerships with Agilent, SMC, Philips Lumileds, the Raspberry Pi Foundation and others, further improving its product range to cater to a wider spectrum of engineers.
RS Components' "Customer First" philosophy has also been the driving force behind the brand to satisfy their customer needs to achieve service excellence. Delivering a combination of standardised yet personalised service, RS Components has introduced faster order processing, an online customer service system, an Alipay payment option, and an enhanced site search experience to meet the needs of users in China.
Customised solutions such as a web-based, free-of-charge procurement management system and integration with customers' Enterprise Resource Planning (ERP) systems are also available for customers.
Clement Zheng, China Country Manager at RS Components, said, "This award is the greatest encouragement and recognition that we can receive from our Chinese consumers."
"RS Components will continue to invest in the Chinese market to expand our product portfolio and sales channels, as well as further develop our online platform to improve both the online and offline consumer experiences. Our objective is to provide Chinese consumers with the fastest, easiest-to-use, safest and most convenient platform of electronic components and maintenance products," he concluded.
About RS Components
RS Components and Allied Electronics are the trading brands of Electrocomponents plc, the world’s leading high service distributor of electronics and maintenance products. With operations in 32 countries, we offer more than 550,000 products through the internet, catalogues and at trade counters to over one million customers, shipping around 44,000 parcels a day. Our products, sourced from 2,500 leading suppliers, include electronics, automation and control, test and measurement, electrical and mechanical components.