EXCLUSIVE -- Ecliptek Corp. has launched a new parts search tool to help its customers -- both purchasers and designers -- to quickly find the frequency control parts they need based on their individual design priorities. The SmartSearch tool allows customers to quickly search through Ecliptek's database of more than two million part numbers based on specifications that are most critical to their individual needs and deliver part number specific results.
"With over two million part numbers, and growing to over four million [competitor part numbers] in 2015, we need to provide a faster method for our global customer base to drill down to the crystal and oscillator part number results they need," said Robert Zarrow, Ecliptek's vice president of global customer support, Costa Mesa, Calif.
SmartSearch is a quick comprehensive process for customers who know what they need, added Zarrow. "SmartSearch gives the user the ability to quickly identify a crystal or oscillator part number based on what specification the customer prioritizes because only the customer knows what specification matters most to them, and in what order of importance their other parameters should follow."
The tool can be used by designers who need to quickly determine if the crystal or oscillator they want to use in their circuit, based on their individual requirements, is available through Ecliptek, as well as for purchasers who need to quickly source a replacement product for a discontinued or long lead-time part, or any other restrictive purchasing requirements, such as high minimum orders.
"Purchasing may need to quickly identify a new source for a crystal or oscillator due to discontinued parts, significant minimums or long lead times," said Zarrow. "With a description in hand, customers can use the SmartSearch tool to quickly determine if Ecliptek has a replacement part number."
The tool is very easy to use, delivering search results in less than one minute. In a demonstration, provided by Zarrow and Ecliptek's business systems analyst, Tony Cunningham, the search tool quickly delivered results for an oscillator and crystal device at the part number level that included the data sheet, RoHS and REACH information, IPC-1752 Materials Declaration, and availability information, along with Quick Quote and How to Buy buttons.
For designers and purchasers who know the exact specifications of the frequency device, the tool is fast. First, the customer selects to search for either a crystal or oscillator. Next, the customer selects the required specifications, based on design priorities, for parameters such as frequency, aging, frequency stability, input current, operating temperature, output logic type, package type, and supply voltage.
As the choices are made, all of the parameters selected are shown on the right-hand side of the web page. Once completed, the customer clicks to see the results. Click the part number(s) and it links to the part number detail page that provides all technical and supply chain details along with how to get a quote and how to buy the part.
Ecliptek also added a "can't find it button," when customers can't find a part that meets their exact requirements. This allows them to submit the part information displayed on the screen in an email to Ecliptek so customer support can respond quickly.
Can't figure out how to use the tool? Click the "Question Mark" to access the help screen. It provides an overview of the tool and how to use it. In addition, the help screen provides Ecliptek's definitions of various terms, such as output logic type, to ensure that everyone understands the company's terminology in order to select the right specification. "We recognize that our definitions may not be as global as our customer base so somebody may have a different term for what we call out," said Zarrow.
The SmartSearch tool will be available to Ecliptek's authorized distributors as a link in conjunction with the company's existing data download program.
Ecliptek's automated systems also are designed to handle new technology and performance levels in frequency control products so "we don't have to go back and reinvent the tool. We already have the technology in place," said Zarrow.