Indianapolis, Ind. – In a move to support increasing demand for mobility device repair, refurbishment and recycling, Ingram Micro Mobility, a division of Ingram Micro Inc., is expanding device-recovery service operations at a key returns center in Plainfield, Indiana. The tech distributor and supply chain services company expects 15 percent growth at this facility alone in July.
In North America, Ingram Micro Mobility refurbishes or recycles more than 40,000 returned devices a day, said Chris Scott, executive director of strategic implementation, Ingram Micro Mobility. The company’s device recovery services help customers get the most value from returned devices through resale and an environmentally-responsible cradle-to-cradle lifecycle, he added.
The Plainfield site was the base of operations for BrightPoint Inc., a provider of device lifecycle services, prior to its acquisition by Ingram Micro in 2012. BrightPoint expanded Ingram Micro’s suite of high-value logistics services and solutions. The campus has more than adequate infrastructure across several facilities, said Scott. “Prior to being acquired [by Ingram Micro], we had acquired Touchstone [Wireless Repair and Logistics] that gave us enhanced capabilities around repair functions and we already had established a dedicated center in Plainfield.”
By providing a complete range of services at one central location, Ingram Micro Mobility can take days out of the returns/repairs cycle. “The more we can service on the forward and reverse logistics side is a very compelling proposition for our customers so they aren’t dealing with multiple parties,” said Scott.
“Based on the sheer volume of devices we ship on the forward logistics side from our Plainfield center, proximity does matter,” said Scott. “Taking days out of the cycle is important to the extent that we can receive the return, disposition it, repair or refurbish it, or whatever the case may be, and get it back into our forward logistics center, which is helpful to us as a business and to our customers.”
The expansion was prompted in part to ensure customer satisfaction and to maximize returned device value not only for traditional devices such as smartphones and other handsets, but also emerging wearable devices. There is a lot of pressure to return salable assets back into circulation, and it’s critically important for Ingram Micro Mobility to help accelerate that process so those devices get back into service quickly, said Scott.
Because of the escalating price of handsets and smartphones the amount of time that a phone spends out of service, it becomes a depreciating asset, added Scott.
Ingram Micro Mobility has partnerships with carriers and OEM manufacturers, where service contracts range from simple returns management and evaluation or disposition of devices to very extensive repair programs. The tech distributor and supply chain services company has a number of certifications that enable the company to provide repairs on behalf of OEMs. “Depending on the nature of the relationship it dictates the width and breadth of services that we provide,” said Scott.
Ingram Micro provides serialized tracking, monitoring and reporting for end-to-end visibility.Services include returns, triage, recycling and remarketing:
- Returns: Supports product returns via device trade-in, individual and bulk retail returns, and exchange by mail. Accuracy is ensured through serialized return-shipment verification.
- Triage: Determines a returned device’s optimal recovery path through quality inspection, Dead on Arrival (DOA) and warranty qualification. It also includes permanently erasing previous user data.
- Repair: Refurbishes devices through manufacturer certified processes, as well as re-flashing and re-kitting.
- Recycling: Responsibly disassembles irreparable devices into recyclable parts, which also improves the manufacturer’s bottom line.
- Remarketing: Generates value from returns by restocking, warehousing, fulfilling new orders and/or selling via a global parts and device selling network.
Ingram Micro Mobility receives returns from a number of channels including end users, independent dealers, carrier stores and major retailers. It also handles returns from IT enterprises.