Mouser Electronics, Inc. today announced the opening of its South Korea Customer Service Center, located in Seoul. This new customer service center will support local design engineers and buyers, helping them to locate the newest products for their newest designs. Mouser now has 22 offices worldwide, with nine locations in the Asia Pacific region.
“In South Korea, our business grew over 170 percent in the last five years, and our customer base grew 135 percent,” stated Mark Burr-Lonnon, Mouser’s Senior Vice President of APAC and EMEA business. “We are very excited about this exceptional growth and see a local presence as an important next step in this market for Mouser. We believe that this business growth is a result of our strategy of stocking and distributing the newest products first, as well as providing one-stop shopping with a fast delivery time, to give our customers a time-to-market advantage.”
As the global authorized distributor with the newest semiconductors and electronic components, Mouser provides design engineers and buyers with the easiest access to the newest products and comprehensive design resources. The Services and Tools site, available on Mouser.com, makes it simple for engineers and buyers to search for products, personalize their orders, and access their previous purchases, helping to speed time-to-market. With real-time availability 24 hours a day, 7 days a week, the site’s many resources offer unique capabilities that help customers in their design and creation processes.
Experiencing several years of record business, Mouser is ready for continued growth with a two-phase expansion under way at its worldwide headquarters. The first phase, completed in early 2016, has added 250,000 square feet (23,226 square meters) to the distributor’s global distribution facilities. “Unlike many distributors, Mouser takes a centralized approach with a single warehouse that streamlines operations, helping our customers to get our vast selection of the newest products and overall inventory first and faster. This is one of the things that sets us apart and enables us to ship same-day to Korea, with arrival within three business days,” added Burr-Lonnon.
Mouser has been offering services to engineers in South Korea through its comprehensive website at Mouser.com, and through its other offices across Asia. An incredible year-on-year growth validates the need for a local office in the region. The new office will better support existing customers while also enhancing Mouser’s overall marketing efforts to serve new customers in the area.
With its broad product line and unsurpassed customer service, Mouser caters to design engineers and buyers by delivering What’s Next in advanced technologies. Mouser offers customers 22 global support locations and stocks the world’s widest selection of the latest semiconductors and electronic components for the newest design projects. Mouser Electronics’ website is updated daily and searches more than 10 million products to locate over 4 million orderable part numbers available for easy online purchase. Mouser.com also houses an industry-first interactive catalog, data sheets, supplier-specific reference designs, application notes, technical design information, and engineering tools.