In the past, homegrown technology was the norm. Now, a plethora of applications for supply chain can be had and the biggest challenge is figuring out where to put investments in terms of business-to-business (B2B) integration to maximize supply chain performance.
“For companies to take on digital transformation, they need resources, but often they don’t have them internally,” Mark Morley, director, Strategic Product Marketing at OpenText, told EBN. “It’s that end to end digital enablement and integration to back office management that creates transformation. If you have suppliers connected end to end, you have the visibility.”
The result is that, after all is said and done, digital transformation efforts within organization drive supply chain restructuring activities. In turn, that makes drives supply chain performance. Further, organizations of all sizes can benefit from digital transformation efforts.
Further, such efforts will quickly become table stakes as the efforts pf retailer to leverage digital transformation mold customer expectation around customization, order tracking and more. “The common thread is that everything is consumer driven,” Morely said. “Unless companies can respond to that, they won’t thrive. They need to integrate with suppliers to be as responsive, flexible and scalable in the supply chain to support those changes.
The infographic below illustrates the key findings of an OpenText survey on digital transformation and the supply chain. Take a look and then let us know in the comments section how your company is leveraging technology to serve customers better.
— Hailey Lynne McKeefry, Editor in Chief, EBN