Delivering a B2C Customer Experience in a B2B World

Customer experience matters more than ever because today’s consumers expect greater responsiveness in their daily lives. A much-quoted study by experience management services firm Walker Information predicted that by the end of 2020, customer experience will have overtaken price and product as the key brand differentiator. This reality also is reflected in expectations in the…

ECIA Completes Phase One of Design Registration Initiative

Design registration has been an important process for the electronic component industry for over three decades, serving manufacturers, manufacturer representatives and distributors. ECIA’s Global Industry Practices Committee recently completed Phase 1 of activities to analyze the current state of the process with a goal of improving and modernizing the practice. “This work group study had…

Sourcengine Integrates Quote and BOM Tools

Sourcengine, the electronic component industry’s leading e-commerce marketplace, today announced that it has integrated its ‘Quote It’ RFQ functionality with its BOM (Bill of Materials) Tool to simplify the component sourcing process for manufacturers and other purchasers. The integration of these two tools bridges the existing, negotiation-intensive purchasing process with the e-commerce-based future of component sourcing. “The…