Don Hnatyshin is the SVP of Supply Chain at Molex, a leading global connectivity and electronics solutions provider with a presence in more than 40 countries. Don is a recognized industry leader in digital supply chain, advanced analytics and procurement intelligence. He previously served as the SVP, Chief Supply Chain and Procurement Officer for Jabil.

Delivering a B2C Customer Experience in a B2B World

Customer experience matters more than ever because today’s consumers expect greater responsiveness in their daily lives. A much-quoted study by experience management services firm Walker Information predicted that by the end of 2020, customer experience will have overtaken price and product as the key brand differentiator. This reality also is reflected in expectations in the…