Douglas Alexander has been working in the electronics R&D and manufacturing sectors for over 30 years. He developed and managed several departments at Digital Microwave Corp. (DMC), including Purchasing, Contract Management, Component Engineering, Documentation Control, Contract Manufacturing, and Prototype Assembly Operations. He also worked at Microsoft Corp.'s WebTV division as the founding manager of its Component Engineering department. He recently served at Transparent Video Systems as the Director of Engineering Operations and Logistics.

Supplier Hit Parade, Part 2

In the first part of this blog, I emphasized why it is important for component suppliers and contractors to take their cue from customers if they wish to establish a long-term relationship with one another. After more than two decades in the high-tech sector as a component engineer (during which I doubled as the buyer…

Supplier Hit Parade, Part 1

Customer concerns cannot be ignored when evaluating factors that make a supply chain competitive. If it is true that the customer is the “bread and butter” for the supplier, then the supplier must take many cues from the customer in order to provide a fully satisfying buyer experience. I contend that meeting a customer's needs…