In today’s increasingly competitive industrial distribution industry, thinking beyond the point of sale is essential for cementing customer loyalty and as a means for differentiation. Simply selling products is no longer enough— industrial buyers now expect a higher level of service with that product—and they are willing to shop around for superior after sales service. Findings…
The industrial market’s rapid transformation, which I wrote about last year, continues unabated. The sector is drawing increased attention as the old-fashioned supply chain is reinvigorated and reinvented as e-commerce continues to alter the business landscape. (Image courtesy: Pixabay) Here’s what we’re talking about right now: Millennials: You’ve heard it before, but it bears repeating.…
The industrial market just entered its fifth year of radical transformation, a revolution driven by e-commerce that is shaking up a once sleepy sector. Suddenly, the space is exciting as distributors realize they have to adapt and respond quickly to supply chains that have been stretched to the point of being brittle. At the same…