Great Post-Sales Experience Creates Differentiation

In today’s increasingly competitive industrial distribution industry, thinking beyond the point of sale is essential for cementing customer loyalty and as a means for differentiation. Simply selling products is no longer enough— industrial buyers now expect a higher level of service with that product—and they are willing to shop around for superior after sales service. Findings…

5 Industrial Trends Transforming the Industrial Space

The industrial market’s rapid transformation, which I wrote about last year,  continues unabated. The sector is drawing increased attention as the old-fashioned supply chain is reinvigorated and reinvented as e-commerce continues to alter the business landscape. (Image courtesy: Pixabay) Here’s what we’re talking about right now: Millennials: You’ve heard it before, but it bears repeating.…