Vivek Joshi is the CEO and Founder of Entytle, a Palo Alto based company that helps B2B manufacturers increase customer loyalty and lifetime value. Entytle's AI-driven Aftermarket Engagement platform Insyghts assembles data from multiple systems, and processes that data to identify usage patterns and customer segments, deliver opportunities, and drive revenue from installed base.

3 Digital Transformation Trends Driving Long-Term Organic Growth

Digital transformation is on everyone’s mind. It’s everywhere on the factory floor, in the warehouse, and it’s now conquering the service, sales and aftermarket functions. These are extremely strategic for any organization because they alone are responsible for managing the customer lifecycle, which – when done right – can secure long-term recurring revenue growth  from parts,…

Uncovering the New Wave of Manufacturing Service Leaders

Recently one of the most authoritative voices in the service industry,  The Service Council  (TSC), conducted a study to uncover how industrial manufacturing service leaders are thinking about improving customer experience, data-driven operations management, and knowledge management. One of the key elements that emerged from conversations among service executives was skill gap and the need…

Exploring the IoT Reality of Unconnected Things

Unfortunately for most, Internet of Things (IoT) and particularly IIoT (Industrial I0T) remains a continuously advancing horizon. Fix-before-failure, predictive maintenance, smart metering, and asset tracking, have all been touted as the killer-apps of IIoT for a long time. Image courtesy: Pixabay To be fair, IoT is trending in the right direction, but is not fully…