Delivering a B2C Customer Experience in a B2B World

Customer experience matters more than ever because today’s consumers expect greater responsiveness in their daily lives. A much-quoted study by experience management services firm Walker Information predicted that by the end of 2020, customer experience will have overtaken price and product as the key brand differentiator. This reality also is reflected in expectations in the…

How Covid-19 and New Technology is Shifting Supply Chain Management

Supply chain management is facing its own pandemic of outdated processes. As many as 85 percent of workers state that they could handle their duties more efficiently with enhanced workplace tech. Fortunately, this tech is available and already transforming supply chain management in the fight against Covid-19 challenges. From enhanced tracking and logistics capable from…

Why Is Telematics Important for the Global Supply Chain?

Telematics technology — which can refer to any piece of tech that combines telecommunications and information technology — is used across the business world, but it’s particularly valuable for logistics professionals, who face the challenge of managing an increasingly complex network of goods and delivery vehicle fleets. With the right piece of technology, entrepreneurs can…