Delivering a B2C Customer Experience in a B2B World

Customer experience matters more than ever because today’s consumers expect greater responsiveness in their daily lives. A much-quoted study by experience management services firm Walker Information predicted that by the end of 2020, customer experience will have overtaken price and product as the key brand differentiator. This reality also is reflected in expectations in the…

How Covid-19 and New Technology is Shifting Supply Chain Management

Supply chain management is facing its own pandemic of outdated processes. As many as 85 percent of workers state that they could handle their duties more efficiently with enhanced workplace tech. Fortunately, this tech is available and already transforming supply chain management in the fight against Covid-19 challenges. From enhanced tracking and logistics capable from…

U.S. Manufacturing Expects 6.9% Sales Growth in 2021

Expansion of U.S. manufacturing growth that began trending upward last summer is expected to continue through 2021, along with growing capital spending and rising capacity utilization, according to the Institute for Supply Management. ISM’s semiannual economic forecast predicts U.S. manufacturers will record a healthy net increase in revenues totaling 6.9 percent this year, reversing a…

Big Data Tops Best Technologies for Fighting Fraud

Technology has been the leading weapon in brand owners’ arsenal for fighting counterfeit components and products. Big data and analytics, automated monitoring and removal services, blockchain, modular customization and intra-component communication are currently generating interest among industry leaders and their supply-chain partners, according to the Alliance for Gray Market and Counterfeit Abatement (AGMA). Counterfeit components…

KMC Systems, medical, manufacturing, Covid-19, pandemic

How One EMS Thrives in a Covid-Disrupted Market

KMC Systems Inc. isn’t  just surviving the Covid-19 pandemic — it’s thriving. The medical equipment it manufactures is, of course, in critical demand.  But the proximity of KMC’s suppliers – 90 percent are within 200 miles of the Merrimack, NH, electronics manufacturing services (EMS) provider —  enables it to fulfill surging orders. The supply chain’s…

e-commerce, Covid-19, Logistyx

Avoiding the Strain of Shipping Capacities this Holiday Season

Though the holidays are considered “peak season” for parcel shipping every year, unprecedented increases in e-commerce look to bring a new level of intensity in 2020. According to a recent report from Salesforce, businesses relying on parcel shipping face a likely capacity crunch this holiday season. Covid-19 transformed the holiday landscape Although the Covid-19 pandemic hit retail hard, not all retailers have struggled.…