Delivering a B2C Customer Experience in a B2B World

Customer experience matters more than ever because today’s consumers expect greater responsiveness in their daily lives. A much-quoted study by experience management services firm Walker Information predicted that by the end of 2020, customer experience will have overtaken price and product as the key brand differentiator. This reality also is reflected in expectations in the…

shortages, component

Managing the Semiconductor Shortage of 2021, Part 2

A perfect storm of events have converged to create the semiconductor shortage of 2021.  High-level collaboration across the electronics supply chain could make the deficit less painful, experts say. Shortages often prompt less-than-optimum purchasing behaviors. Competitive bidding for inventory drives prices up. Exceptions to approved vendor lists become common. And double-ordering – where purchase orders…

Covid-19. factory activity, reshore, rightshore

U.S. Manufacturing Closes 2020 on a High Note

U.S. manufacturing activity in December surged to its highest level in more than two years despite supply chain disruptions and Covid-19-related employment constraints. The Institute for Supply Management’s purchasing index, the PMI, reached 60.7 last month, an increase of 3.2 percent from its November reading. Any reading above 50 indicates manufacturing expansion. The tech industry…