Reverse Logistics and Consumer Electronics: A Booming Business

When is the last time you sat in a waiting room or on a bus without people staring down into their phones or tablets? Do you remember your first, or second, or third television, radio, computer, or phone? Can you recall how you disposed of them? The Consumer Electronics world is exploding. It’s growing, and…

Ingram Micro Mobility Speeds Up Device Recovery

Indianapolis, Ind. – In a move to support increasing demand for mobility device repair, refurbishment and recycling, Ingram Micro Mobility, a division of Ingram Micro Inc., is expanding device-recovery service operations at a key returns center in Plainfield, Indiana. The tech distributor and supply chain services company expects 15 percent growth at this facility alone in July. In North America,…

OEMs: Plan Ahead For After-Market Needs

The term “spare parts” may conjure up visions of junkyards, but in the high-tech industry they represent an opportunity worth billions of dollars for companies willing to manage after-market logistics. The storage and maintenance of spare parts is often a drain on company resources. Holding and maintaining inventory costs money that could be better invested…

When it Comes to Reverse Logistics, Flexibility Matters

Logistics is logistics is logistics– right?  Wrong.  The direction the product is moving in the supply chain – forward or backward – makes a difference. Forward logistics, or the forward supply chain, is all about getting the product to market.  In contrast, reverse logistics, or the aftermarket supply chain, is inclusive of events that move…

Reverse Logistics Firms Pick Customer Satisfaction as Top Objective

A recent survey found that reverse logistics companies rank customer satisfaction as their highest objective after sales. Why did these companies rank customer satisfaction higher than product differentiation, cost savings, and revenue generation? Simple. The power of the people. As consumers we have gotten accustomed to be catered to and to having our needs and…

Consider Culture When Expanding Reverse Logistics

Discussions around the importance of culture in reverse logistics typically focus on the need to establish an organizational culture which not only supports reverse logistics, but also recognizes the importance of a holistic approach to reverse logistics.  While this discussion is important, there is another culture discussion – one which is critical to success and,…

Top 10 Stories of 2013

As the year winds down, it’s inevitable that we reflect on the past year. Here is Electronics Purchasing Strategies’ top 10 most read, most clicked stories for the year. Several of our most popular stories look at some of the biggest issues in the supply chain, including counterfeiting, offshoring, and chip resale. Other most read…