Delivering an omnichannel experience to customers has become newest Holy Grail for retailers. At the same time, trying to use old tools and processes to meet these new service level demands creates nothing but headaches. Omnichannel refers to the standard of offering a seamless brand experience to the consumer across all channels: retail store, Internet,…
SHANGHAI, China — If you’re in Shanghai this week to attend CES Asia, a new venture directly sponsored by the U.S.-based Consumer Electronics Association, you might not think you’re at CES. This ain’t Vegas. The big exhibitors here — just like recent versions of CES in Las Vegas — are the global automotive companies. They…
Just about every shopper standing in their favorite electronics retail location has a smart phone in hand, and increasingly the capabilities of these devices are changing the way that people shop. Today, more than half of shoppers (55%) use a mobile device to research products prior to purchase while they are in the store and…
A $69,900 plus price tag is a lot to pay for a car, but Tesla tries to give a lot in return. For those seeking a viable all-electric alternative, the Tesla Model S with an 85-kWh battery offers over 220 miles of emissions-free driving after a charge. As a top-tier luxury sports car sedan, its…
Users clamoring for new devices or waiting impatiently for the next iteration of a favored product is music to the ears of the average electronics OEM. At the same time, around the world, these same OEMs are coming face to face with the growing issue of e-waste. The Environmental Protection Agency (EPA) in its most…
Atlanta/Toronto – Call2Recycle, Inc., North America’s first and largest consumer battery stewardship organization, increased its total weight of material collected in 2014 for an 18th consecutive year. With nearly 12 million pounds (5.4 million kilograms) of batteries and cellphones collected through Call2Recycle’s network in both the United States and Canada in 2014, the organization…
To get the most out of reverse logistics efforts, electronics OEMs need to create a closed loop system that maximizes product and material management. That can take time and effort, but can result in substantial return on investment. “Typically, when an OEM, who has the biggest responsibility for reverse logistics and the largest investment in…
For the good of the world and the good of the business, electronics OEMs have to figure out what to do with the products they make once the consumer is done with them. Most, however, aren't taking advantage of the potential benefits of a closely integrated reverse logistics process. Source: Reverse Logistics Association “Managing multiple…
Accelerating growth in demand for high-tech products these days puts unprecedented pressure on manufacturers to understand their online consumers' preferences and purchasing behaviors. We now know that customers demand greater flexibility and convenience from pre-purchase to delivery and post-purchase, and they want a better mobile experience. These are a few of the findings of the…
As the busy holiday-buying season cranks up, the electronics industry starts buzzing with questions: How will consumer electronics sales fare this year? Will consumers open their wallets and spend more than last year on new devices? Which gadgets will they likely buy? There are a few early signs popping up that may inject a bit…